How should a CPO handle a potential mental health crisis?

• A. Detain the person for an extended period.
• B. Ignore the crisis and wait for it to pass.
• C. Apply crisis intervention skills, maintain safety, use de-escalation, involve EMS or mental health services as needed, maintain rapport and non-judgment.
• D. Use force to restrain immediately.

Answer: (C)

Handling a potential mental health crisis is about de-escalation, safety, and getting the right help for the person. Start with calm, respectful communication: speak in a gentle tone, listen actively, acknowledge feelings, and avoid arguing or labeling. Use de-escalation techniques such as giving clear options, setting simple boundaries, and slowing the pace of interaction to reduce tension. Prioritize safety for everyone by staying aware of surroundings, keeping a safe distance, and removing obvious hazards. If there is any risk of harm or the situation requires professional assessment, involve EMS or mental health services and coordinate transport or on-scene support as needed. Maintaining rapport and a non-judgmental stance helps the person feel respected, which increases the likelihood they’ll engage with help voluntarily. Detaining for an extended period or using force without imminent danger contradicts this approach and can worsen the crisis.